F.A.Q.

Although customer service is very important to us, any e-mails or reviews referencing the use of these products in a manner that is inconsistent with their labeling will not be replied to.

NOTICE:

These products contain isobutyl nitrite CAS 542-56-3 / UN2351 and are lawfully manufactured, labeled, marketed, and sold for use as specialty commercial solvent cleaners in compliance with 15 U.S. Code § 2057a which bans the use of isobutyl nitrite or other butyl nitrites for human consumption. Use of them as 'poppers', 'sex inhalants', 'liquid incense', 'liquid aroma' or any other purpose that may be used for inhaling or otherwise introducing butyl nitrite into the human body for euphoric or physical effects is banned by the US Consumer Product Safety Commission.

FAQ

The toys I ordered didn't come with my bottles, what do I do?

Toys and sprays are shipped separately from our drop shipper Nalpac. 

What is the cut-off time for placing an order? 

Orders placed after 5:00 pm eastern time are considered next days business. Orders received on Friday after 5:00 pm will not be sent to shipping until Monday. 

Can I place an order over the phone or by email?

We do not accept orders over the phone, via e-mail or mail. Our online ordering system utilizes a number of fraud protection protocols that are not available to you thru these other methods. Our merchant processor adds an extra added layer of security to protect you.

Can I pay with a check or money order?

Yes, we accept Personal Checks, Banks Bill Pay, Cashier's checks or Money orders and they can be mailed to

Items will not be mailed until payments have cleared. 

Can I pay with E-Check?

Yes, we accept E-checks, to pay with it, select "E-Check Green Money" at the checkout. 

To make payment, click on Green Money E-check payment button on your invoice and you will be taken to a secure checkout powered by Green.Money where you can leave your information for E-check payment. This form of payment is completely safe, discreet and fast. It is just as safe as writing a check by hand, except you are typing in your information over a verified secured connection and paying through Green.Money payment gateway system. You should receive an order confirmation e-mail from us within minutes. If you do not receive this e-mail please contact us immediately. 

PLEASE NOTE: A returned check (for any reason) is subject to a $12.00 service fee. To avoid this fee you must contact us first to correct the error.

Credit Card purchases:

We do not accept credit cards at this time. 

Why can't I pay with a credit card/paypal/venmo? 

The credit card companies have placed this product on their restricted list and do not allow their cards to be used for purchase. For this reason payments are not accepted by Paypal or Venmo. 

When will my order ship?

Although we require 48 hours to process an order, we make every effort to ensure your order ships as quickly as possible. Depending on inventory and time of day many of our packages actually ship with in 24 hours of your payment being received and approved. There may be on occasion a delay caused by inventory shortages. We will always communicate with you of any delay your order may experience. A tracking email will be sent to you at time of shipment. 

When will my order arrive?

Our experience tells us that orders typically arrive within 3 -7 business days. There may be on occasion delays caused by weather, we will make every effort to notify you about these delays.

Why was my order cancelled? 

Because these products are regulated by the Federal Government as Class 3 Flammable Liquids. They cannot be shipped outside of the contiguous 48 United States. These regulations also restrict us from mailing to PO Boxes, APO or AE addresses or any other military addresses. Your order may have also been canceled because your e-check failed to process. You would have received an e-mail explaining the reason for the cancellation. 

How is my order packaged?

The products sold on this website require special packaging and markings by the Federal Government. They also require all shippers of these Dangerous Goods to be trained and certified to package Hazardous Materials. We promise you that your order will be packaged securely & adhere to all relevant Federal Regulations regarding the shipping of these products. 

All items are sealed in a zip lock bag with materials to absorb any potential leakage.

How to find my tracking number?

Please find your order's tracking number in the Order details page. Here is how:

1. Login to your account page https://www.solventsbymail.com/my-account
2. Go to ORDER HISTORY AND DETAILS page
3. Find your order and click on the DETAILS link
4. Scroll down and you will find your tracking number next to a Shipping Carrier name.

Why isn't my tracking number updating?

The USPS does not guarantee real time tracking. There may be on occasion a delay caused by weather, we will make every effort to notify you about these delays. We have no control over the package once the item is received by the Post Office. If a package is delayed in transit an escalation cannot be placed on that package for at least 10 business days. A replacement package/refund will not be offered until 15 business days have passed. 

Didn't find your answer?

Feel free to contact us, we typically respond quicker through e-mail but feel free to call us as well. Thank You!